About the IT Associate position

We are looking for a technician who will maintain and develop the technology we have. You will work as part of a team and individually.

You should possess excellent knowledge of hardware, software, and network. We also expect you to have an analytical mindset and a keen eye for detail.

Responsibilities are:

  • Ability to work with Sincere Care
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mouses, keyboards, etc.) to ensure the functionality
  • Install and configure appropriate software and functions according to specifications
  • Develop and maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders

Requirements are:

  • Ability to work with Sincere Care
  • Reliable, Hardworking, Humble, and Willing to learn more and develop constantly
  • Passion for technological related improvements
  • Provides technical support in the use of computer hardware and software
  • Sets up and configures desktop computers, and peripherals
  • Installs software and installs and repairs hardware and peripherals
  • Troubleshoots diagnoses problems, implements corrective action procedures, and/or escalates to BTS (Business and Technology Services) as appropriate
  • Administers user accounts - AD Join, Intune enroll, and basic Office 365 administration
  • Researches and recommends system equipment upgrades and manages equipment inventory
  • Maintain relationship with ISPs and another vendor
  • Setup, plan, design and troubleshooting Internet & Network